returns


RETAIL TERMS + CONDITIONS

SHIPPING
expect your delivery within 3-5 business days of dispatch. Please allow an additional few days for regional and non-metro areas. 


RETURNS + REFUNDS

lulu design store cannot accept exchanges on earrings for hygiene reasons. don't worry - we LOVE our collection, and are confident whoever is receiving the gift will to! If you need help deciding, make sure to drop us a message - we would be happy to recommend! 

CHANGE OF MIND 
if you wish to exchange an item please contact us within 7 days of receipt, so we can sort it out for you. For your item to be eligible for a credit or exchange, the item must remain in its original packaging, unworn and undamaged. 


FAULTY ITEMS 
if you have received a damaged or incorrect item, please contact us with your receipt and a photo of the product for assessment. We will be in contact!

SALE
all sale items are strictly non-refundable.