FAQs


WHERE DO YOU SHIP TO?
anywhere on planet Earth!

HOW MUCH DOES SHIPPING COST?

We offer free SAME DAY delivery for the following local suburbs:

Armadale, Balaclava, Caulfield, Caulfield North, St.Kilda, St Kilda East, Elsternwick, Malvern, Prahran, South Yarra, Toorak, Windsor.

Same day delivery applies only to orders over $30. Orders under $30 are eligible for the free local delivery option at checkout, and will deliver within 1-3 business days.

Australia Wide flat rate $9.95 (excludes items over 3kg)

Rest of the world $40.


WHAT IF I WANT AN ITEM THAT ISN'T SHOWING ONLINE?
please contact us via email, we will be happy to double check our stock to see if we can help you out!

HOW DO I CARE FOR MY PRODUCTS?
check out each individual brands website/product details for info on how to care for your items. If in doubt, feel free to send us a message.

DOES MY PURCHASE COME WRAPPED?
we can most certainly wrap your present for you - just put a note in your shopping cart for us.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
we aim to get all deliveries on the road within 48 hours, after that it is in the hands of Australia Post. We hope not too long!

WHAT IF I RECEIVE A FAULTY OR DAMAGED ITEM?
please contact us - we can sort that out ASAP! 

WHAT ABOUT EXCHANGES AND RETURNS?
we offer a 7 day exchange policy, but feel free to check out our returns and exchange page for details.

WHAT IF I NEED A GIFT, BUT I HAVE NO IDEA WHAT TO BUY?
don't worry - that happens to be our speciality! contact us, and we can organise a facetime session and build you a specialised order.